finally DBS acknowledge something which i knew long ago...
that it made a mistake in my Cap$ balance..
cant believe it took close to a month to resolve..
wat happen is that i knew i have close to Cap$15 (aka $15) to offset my purchases but when i did (late last mth), e cashier claim that my balance is onli $8!
Not willing to let e $7 which i've accumulated so painstakingly onli to be wiped out, i called DBS hotline..
Wat e operator told me almost make me flip..
this $7 was accumulated in early Aug last yr so it has expired.
who are they kidding cos i remember super clearly that i onli have a balance of around $6 in early May this yr!!!
lucky i got keep all my receipts from last May (yes, i know im quite out of my mind) and mailed all e relevant receipts to e operator.. good thing that im not as much a spendthrift last yr as i am now.. if not i confirm will be pulling my hair out from all e searching and pasting.. lol..
glad that all is over & super appreciative of e operator...
cos at times im quite fed up and kinda directed this mood to e operator..
looking from another angle, at least there's something good that come out from this incident.
BUT now im quite wary of DBS n to some extent, such program alr..
how come they can commit such a serious mistake?!?!
all e more unforgiveable cos everything is computerised leh..
if i din know how much i have in e 1st place or din have e receipts to prove myself, i wonder wat will happen....
wonder if there are cases where customer forget how much is in e balance cos he/she got too mani cards hence too mani such rewards program and get 'ripped off' due to some cause-not-known mistakes..
& after so much hassle i went thro, they din compensate me anything extra...
i just hope the records of other banks are good cos i alr set my sights on 2 other banks' CC and jus waiting to get to Tax Assessment to apply for them.. =D
